Terms of service

Effective Date: 1 August 2024

Welcome to visionsts.com. These Terms of Use ("Terms") govern your access to and use of our website, visionsts.com ("Website"), and any services, features, or content provided by Visions Think Solutions Sdn Bhd ("we," "our," or "us"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

1. Use of the Website

You agree to use our Website only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit anyone else's use and enjoyment of the Website. You may not use our Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.

2. Intellectual Property

All content, including but not limited to text, graphics, logos, images, and software, on our Website is the property of Visions Think Solutions Sdn Bhd or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, transmit, display, or create derivative works from any content on our Website without our prior written consent.

3. User Accounts

To access certain features of our Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not responsible for any loss or damage arising from your failure to protect your account information.

4. Products and Services

The products and services offered on our Website are subject to availability. We reserve the right to modify or discontinue any products or services at any time without prior notice. All product descriptions, pricing, and availability are subject to change without notice. We make no warranties or representations regarding the accuracy, completeness, or reliability of any product or service information.

5. Orders and Payment

When you place an order through our Website, you agree to provide accurate and complete information. Payment must be made using the payment methods specified on our Website. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability or errors in pricing or product information.

6. Exchange and Return Policy

• For products purchased through our online store, please visit your account and follow the instructions for exchange and return. For detailed information, refer to our Exchange and Return page.
• For products purchased offline, please contact us at info@visionsts.com to file your exchange or return request.
• All products are non-returnable and non-refundable once shipped and opened, except for defective products or incorrect products delivered.
• For technical issues and faulty hardware products, please contact the support center of the respective hardware vendors.
• For software purchase and licensing matters, please visit our Support page to make a request.
• For software support, please contact the support center of the respective software vendors.

7. Limitation of Liability

To the fullest extent permitted by law, Visions Think Solutions Sdn Bhd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Website or the products and services offered. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

8. Disclaimers

Our Website and all content, products, and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Website will be uninterrupted or error-free, that defects will be corrected, or that our Website or servers are free of viruses or other harmful components.

9. Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us understand your preferences based on previous or current site activity, which helps us provide you with improved services.

10. Google Ads

We use Google Ads to promote our products and services. Google Ads may use cookies and other tracking technologies to serve ads based on your visits to our site and other sites on the internet. You can opt out of personalized advertising by visiting Google's Ads Settings page or by visiting the Network Advertising Initiative opt-out page.

11. Facebook Ads

We use Facebook Ads to reach potential customers on Facebook and other platforms within the Facebook network. Facebook may use cookies and similar tracking technologies to deliver ads based on your interests and interactions with our site. You can manage your ad preferences on Facebook by adjusting your ad settings in your Facebook account.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Once your information is no longer needed, we will securely dispose of it in accordance with applicable laws and regulations.

13. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us using the contact information provided below.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any updates.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Visions Think Solutions Sdn Bhd
Email: info@visionsts.com
Phone: +6012 950 4410
Address: 25-2, Jalan Wangsa Delima 13, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur

Thank you for visiting visionsts.com. By using our Website, you acknowledge that you have read, understood, and agree to these Terms of Use.