Shipping policy

Effective Date: 1 August 2024

Welcome to Visions Think Solutions Sdn Bhd ("we," "our," or "us"). This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website, visionsts.com. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently only ship within Malaysia.

2. Processing Time

• In-Stock Items: Orders for in-stock items are processed and shipped within 3 working days.
• Software Licenses and Non-Ex-Stock Products: For software licenses and non-ex-stock products, shipping will occur within 5-10 working days, depending on the order processing times of our hardware and software vendors.

3. Shipping Methods and Delivery Times

• Courier Service: We use local courier services for shipping. Delivery times are estimated to be within 1-3 working days from the date of shipment.

4. Shipping Costs

Shipping costs are calculated based on your location and the total order amount. The shipping costs will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Delivery Issues

If you experience any issues with your delivery, such as delays, damaged items, or incorrect shipments, please contact us immediately at info@visionsts.com. We will work with you to resolve the issue as quickly as possible.

7. Address Accuracy

It is your responsibility to provide accurate shipping information at the time of purchase. We are not responsible for delays or issues arising from incorrect or incomplete shipping addresses provided by the customer. If you realize there is an error in your shipping address, please contact us as soon as possible to correct it.

8. Customs Duties and Taxes

As we only ship within Malaysia, customs duties and taxes do not apply. However, please ensure that all provided shipping information is accurate to avoid any processing delays.

9. Shipping Restrictions

Certain products may be restricted from shipping due to legal or regulatory reasons. If any restrictions apply to your order, we will notify you and provide options for resolving the issue.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on our Website and will be effective immediately. Your continued use of our Website following any changes constitutes your acceptance of the updated Shipping Policy.

11. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at:

Visions Think Solutions Sdn Bhd
Email: info@visionsts.com
Phone: +6012 950 4410
Address: 25-2, Jalan Wangsa Delima 13, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur

Thank you for shopping with us. We appreciate your business and strive to provide you with the best shipping experience possible.