Refund policy

Effective Date: 1 August 2024

Thank you for shopping with Visions Think Solutions Sdn Bhd ("we," "our," or "us"). This Refund Policy outlines the terms and conditions for obtaining a refund for products purchased through our website, visionsts.com. By making a purchase from our Website, you agree to the terms of this Refund Policy.

1. Refund Eligibility

Products Purchased Online:

• Returns: Products purchased through our online store may be eligible for return if they are defective or if the wrong product was delivered. To initiate a return, please log into your account and follow the instructions provided for returns. For more information, refer to our Exchange and Return page.
• Non-Returnable Products: All products are non-returnable and non-refundable once shipped and opened, except for defective products or incorrect products delivered.

Products Purchased Offline:

• Returns: For products purchased offline, please contact us at info@visionsts.com to file a return request. We will review your request and provide instructions on how to proceed.

2. Refund Process

Defective or Incorrect Products:

• If you receive a defective or incorrect product, please contact us within 7 days from the date of receipt. Provide details of the issue and any supporting documentation, such as photos of the defective product or incorrect shipment.
• Once we confirm the defect or error, we will arrange for a replacement or issue a refund based on the original payment method.

Non-Defective Products:

• Refunds for non-defective products are not permitted once the product has been opened and used. If the product is returned unopened and in its original condition within 7 days from receipt, a refund may be issued minus any applicable restocking fees.

3. Processing Time

Refunds will be processed within 7 days from the date we receive the returned product or approve your refund request. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Exchanges

• If you would like to exchange a product, please follow the return instructions outlined above. Once we receive the returned product, we will process your exchange request and ship the replacement item to you.

5. Shipping Costs

• Shipping costs for returning a product are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective product).

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Visions Think Solutions Sdn Bhd
Email: info@visionsts.com
Phone: +6012 950 4410
Address: 25-2, Jalan Wangsa Delima 13, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our Website and will be effective immediately. Your continued use of our Website following any changes constitutes your acceptance of the updated Refund Policy.

Thank you for your understanding and cooperation.